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Frequently asked questions..!

Can I control my home if the internet goes down?2026-04-30T06:59:50+00:00

Yes. Our systems use a dual-path approach. For example, BlackWire uses GSM + Wi-Fi, so it calls and sends SMS alerts to you even if your broadband is offline. We can also set up a local home server so your automation runs locally without any cloud dependencies.

Is there a monthly subscription fee?2026-04-30T06:48:46+00:00

No. Unlike many global brands, PrimeHive systems are fully owned by you. There are no mandatory monthly fees for app access or security monitoring.

Are your products compatible with Alexa and Google Home?2026-04-30T06:48:08+00:00

Absolutely. All our smart home devices support voice triggers through Amazon Echo and Google Nest devices.

Do you offer a warranty on the hardware?2026-04-30T06:47:35+00:00

Yes, we provide an industry-leading 5-year warranty on our BlackWire main panels and a 24-month warranty on PulseX controllers.

Who handles the physical installation?2026-04-30T06:45:52+00:00

To ensure quality, we provide full technical guidance, wiring diagrams, and hands-on training to your preferred electrician or contractor. This ensures your local team can manage the hardware while we handle the intelligent configuration.

Do your smart switches work during power cuts?2026-04-30T06:18:04+00:00

Our BlackWire security system and PulseX irrigation controller feature built-in battery backups to stay active. Standard smart switches will reconnect to your Wi-Fi automatically once power is restored.

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